From the very start we were very impressed.
Travelling from country Victoria to Melbourne to look at caravans we always tried to see as much as we could in a single day, unfortunately Melbourne City Caravans/Salute Caravans were closed the day we wanted to visit. Not a problem though, Fabio would be calling in to the office and was more than happy to show us the range on a day off. Wow!
From our first meeting with Fabio, and then Cettina and Joe, there was no pressure, no sales pitch no hard sell. Just lovely friendly people showing us their vans, chatting with us, answering our questions, asking questions to get to know us and what we wanted/needed, without any talk of sales, prices or good deals if we signed up today. Wow!
Once we made the decision to go ahead and get our own Salute caravan this friendly, no pressure, helpful and relaxed process continued. Choosing the model, the colours, any extras, the wheels and everything else to do with the van, our van, was made easy, it was a pleasant and easy process. We really were becoming a part of the family.
Now, we all have different questions that we want answered before we completely settle on something, and the team could answer almost all of them without hesitation. I did have them stumped with a couple of electrical queries though. No rubbish answers or being fobbed off, honesty is all that we got. I don’t know was the answer we received to these few little questions. Followed quickly by, we’ll find out. Within a few days I was contacted by the rep from Redarc who answered all my unanswered questions. Wow!
I like to know how things are done and really wanted to tour the factory where our van would be built. No problem there. Fabio took us through the factory and showed us each stage of construction, talked about the materials they were using, why they were being used instead of something else and the how and why of various aspects of the construction process. Very impressed. Wow!
The handover, from Joe, when picking up the van was nothing short of sensational. A really in depth look at all of the components and their proper use. I only wish I had videoed it; you do forget things. Best handover I have ever seen or heard of.
But it doesn’t end there.
We have had a few little issues, mostly user caused, since we picked up our van. A text, email or phone call and things are sorted immediately. Fabio has talked me through things over the phone, even on public holidays. If something isn’t quite right, I let the team know and within a few days the right people get back to me and the matter is sorted. No problems with after sales service here. Other companies take note. Wow!
The process of dealing with Fabio, Cettina and Joe has been terrific. Great, happy, cheery, easy going, helpful, wonderful people who have become a part of our extended family. The quality of the van is magnificent. The after sales service beyond belief.
10 out of 5 stars. This is how you build caravans and run a business.
